BalanceWise IQ allowed one of our healthcare system clients to listen in real-time to their employees, understand how they were feeling, and get real-time feedback on their challenges.
Our world-renowned medical healthcare system client aimed to move their patient engagement and experience teams from an office setting to a hybrid of remote and on-site locations. This initiative was designed to reduce leasing costs while offering employees flexible working hours, ultimately improving patient support by allowing employees to adjust their schedules as necessary.
The challenge was managing employees in this new hybrid setup. Previously, monitoring employees' activities and well-being was straightforward through daily office interactions. In this new arrangement, understanding employees' feelings and concerns required a different approach. It was essential to identify and address any issues promptly to ensure employees could deliver excellent patient experiences. Moreover, detecting when employees might consider leaving was crucial to retaining valuable staff, a key factor in the healthcare system's success.
The solution was BalanceWise IQ. This platform allowed the healthcare system to listen to employees in real-time, understand their emotions, and receive immediate feedback on challenges. This real-time insight enabled management to respond promptly to employee needs, reducing attrition and enhancing patient care. The attention given to employees through BalanceWise IQ translated into better care for patients and overall improved experiences.
Hiring and training new employees is expensive, especially when 47% of employees in the US leave within their first year. By investing just 0.003% of each employee's annual salary, this healthcare system could monitor employee motivation and emotions weekly, gather feedback on processes, and receive praises for the work environment.
Explore how BalanceWise IQ can enhance employee satisfaction and patient care in your organization. Learn from the success of this world-renowned healthcare system and apply these insights to elevate your own results.
